Terms of service

Terms of Service

Overview

This website is operated by Rissala LLC. Throughout the site, the terms “we”, “us” and “our” refer to Rissala LLC. Rissala LLC offers this website, including all information, tools, products and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our Services.

1. Store Information

Rissala-group is operated by:

Rissala LLC
1309 Coffeen Ave, STE 1200
Sheridan, WY 82801, USA

Email: contact@rissala-group.com
Phone: +1 307-443-6055

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the site under the supervision and consent of a parent or legal guardian.

You agree not to use our products or Services for any illegal or unauthorized purpose.

3. Our Products

Rissala-group offers physical consumer products, including The Enigma Box™, a 3D wooden mystery puzzle designed for adults, puzzle lovers, escape room fans, and gift buyers.

We make every effort to display our products as accurately as possible, including product images, descriptions, prices, and features. However, we cannot guarantee that your device’s display of colors, materials, or product details will be completely accurate.

Product descriptions, availability, prices, promotions, and offers may change at any time without notice.

4. Product Safety

Some products may contain small pieces or require careful assembly. Products such as 3D wooden puzzles may not be suitable for young children without adult supervision.

By purchasing our products, you agree to use them responsibly and follow any instructions, warnings, or assembly guidance provided with the product.

Rissala LLC is not responsible for damage, misuse, injury, or loss resulting from improper assembly, improper handling, or use of the product in a way that is not intended.

5. Orders

When you place an order on our website, you are making an offer to purchase the selected product or products.

We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product availability issues, payment problems, or errors in product information.

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order if an issue is later identified.

Please review your order information carefully before completing your purchase. We may not be able to modify or cancel an order once it has been processed.

6. Pricing, Discounts, and Payments

All prices are listed in the currency displayed on the website at checkout. Prices do not include shipping fees, taxes, duties, customs charges, or other applicable fees unless clearly stated.

We may offer discounts, promotional pricing, limited-time offers, or sale prices at our discretion. Promotions may be modified or discontinued at any time.

Payment must be completed at checkout using the payment methods available on our website. By submitting payment information, you confirm that you are authorized to use the selected payment method.

7. Shipping and Delivery

Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and holidays.

Standard delivery within the United States is estimated at 3–5 business days after the order has been processed and shipped.

Shipping times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, customs processing, or other events outside our control.

Once an order has been handed to the shipping carrier, we are not responsible for carrier delays. However, our support team will do its best to help you with tracking or delivery-related questions.

For more details, please refer to our Shipping Policy.

8. Returns and Refunds

Customers may request a return within 14 days of receiving their order, subject to the conditions described in our Refund Policy.

To be eligible for a return, the item must be in the same condition that it was received, unused, with all original parts, accessories, packaging, and proof of purchase.

Refunds are processed according to our Refund Policy after the returned item has been received and inspected.

For any return or refund request, please contact us at contact@rissala-group.com before sending the item back.

9. Accuracy of Information

We do our best to ensure that the information on our website is accurate and up to date. However, there may occasionally be errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping times, availability, or other content.

We reserve the right to correct any errors, update information, or cancel orders if any information on the site is inaccurate, even after an order has been submitted.

10. Customer Accounts

You may be required to provide certain information to place an order, including your name, email address, billing address, shipping address, phone number, and payment information.

You agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.

11. Intellectual Property

All content on this website, including text, images, product names, logos, graphics, designs, layouts, and other materials, is owned by or licensed to Rissala LLC and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit any part of the website or its content without our prior written permission.

12. User Comments, Reviews, and Feedback

If you submit reviews, comments, suggestions, photos, feedback, or other content to us, you agree that we may use, reproduce, edit, publish, translate, and display that content for business, marketing, or promotional purposes.

You agree that your submissions will not violate the rights of any third party, contain unlawful or offensive material, or include false, misleading, or harmful information.

We reserve the right to remove or edit content that we consider inappropriate, inaccurate, or in violation of these Terms.

13. Third-Party Tools and Links

Our website may include tools, apps, links, or services provided by third parties, including payment processors, shipping providers, analytics tools, tracking tools, or social media platforms.

We are not responsible for third-party websites, tools, services, content, or policies. If you access third-party websites or services, you do so at your own risk.

Please review the terms and privacy policies of any third-party service before using it.

14. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy and understand how your information may be collected, used, and shared.

15. Prohibited Uses

You agree not to use our website or Services:

For any unlawful purpose
To violate any laws or regulations
To infringe our intellectual property rights or the rights of others
To submit false or misleading information
To upload viruses, malware, or harmful code
To spam, phish, scrape, crawl, or collect data without permission
To interfere with the security or functionality of the website
To harass, abuse, insult, harm, defame, or discriminate against others
To attempt fraudulent purchases or unauthorized transactions

We reserve the right to terminate or restrict access to our Services if we believe these Terms have been violated.

16. Disclaimer of Warranties

Our website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will be uninterrupted, secure, error-free, or free of viruses or harmful components. We do not guarantee that the results obtained from using the Services will be accurate or reliable.

Except as expressly stated by us, we make no warranties or representations regarding our products or Services, whether express or implied, including warranties of merchantability, fitness for a particular purpose, durability, or non-infringement.

17. Limitation of Liability

To the fullest extent permitted by law, Rissala LLC and its owners, employees, partners, suppliers, service providers, affiliates, and representatives shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website, Services, or products purchased from us.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, replacement costs, product misuse, delivery delays, or any similar damages.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

18. Indemnification

You agree to indemnify, defend, and hold harmless Rissala LLC, its owners, employees, partners, service providers, affiliates, and representatives from any claim, demand, loss, liability, or expense, including reasonable attorney’s fees, arising from your breach of these Terms or your violation of any law or third-party rights.

19. Governing Law

These Terms of Service and any separate agreements through which we provide you Services shall be governed by and interpreted in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.

20. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

It is your responsibility to check this page periodically for changes. Your continued use of the website after any updates are posted constitutes acceptance of those changes.

21. Contact Information

Questions about these Terms of Service should be sent to: