Shipping policy

Shipping Policy

We are committed to shipping your orders as quickly as possible and providing you with a smooth and secure shopping experience. Please read our shipping policy carefully before placing an order.

1. Order Processing Times Orders are typically processed within 1 to 3 business days. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Methods and Delivery Times We strive to offer fast and reliable shipping for our customers:

  • Standard Delivery (United States): 3 to 5 business days.

Please note that delivery times are estimates and may be affected by factors beyond our control (carrier delays, severe weather conditions, high-volume holiday periods, etc.).

3. Shipping Costs Shipping costs are calculated at checkout based on your delivery address and the selected shipping method. Certain items or promotional periods may qualify for free shipping, subject to the conditions specified on our website.

4. Delivery Areas Currently, we exclusively ship within the United States. Certain remote areas or territories may experience slightly longer delivery times.

5. Order Tracking Once your order is shipped, you will receive an email containing a tracking link. Please allow up to 48 hours for the tracking information to be updated by the carrier.

6. Delivery Delays and Issues We are not responsible for delays caused by:

  • Incorrect or incomplete delivery information provided by the customer at checkout.

  • Carrier service disruptions.

  • Unforeseen events such as severe weather or natural disasters.

If you have not received your order within the estimated timeframe, please contact our customer support team.

7. Lost or Damaged Orders

  • Lost Orders: If your order is marked as "delivered" but you have not received it, please check with your neighbors or your local post office first.

  • Damaged Items: In the event that a product arrives damaged, please contact us within 48 hours of delivery with supporting photos so we can find a prompt solution for you.

8. Order Modification or Cancellation Once an order has been shipped, we can no longer modify or cancel it. If you need to make a change to your shipping address, please contact us immediately after your purchase.

9. Contact Us If you have any questions regarding your shipment, please do not hesitate to contact us at contact@rissala-group.com.

Thank you for your trust, and we remain at your disposal for any assistance!